Privacy Policy

1. Introduction

Ionix Grid Malaysia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ionix-grid.com and use our wedding photography services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Book our photography services
• Subscribe to our newsletter
• Interact with us on social media

This information may include:

• Full name
• Email address
• Phone number
• Wedding date and venue information
• Photography preferences and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our wedding photography services
• To respond to your inquiries and provide customer support
• To schedule and coordinate photography sessions
• To process payments and manage contracts
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Web hosting services
• Email marketing platforms
• Payment processors
• Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detailed information, please refer to our Cookie Policy.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure that such transfers are made in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Photography and Image Rights

As a wedding photography service, we may use photographs taken during your events for portfolio, marketing, and promotional purposes. By engaging our services, you grant us permission to use these images unless you specifically opt out in writing. We respect your wishes if you prefer certain images to remain private.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For urgent privacy concerns, please mark your communication as "PRIVACY INQUIRY" to ensure prompt attention.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Malaysian courts.